Outsourced Managed Services – Vendor Performance Review
Lisa Bibby, BSF Strategic Programme Director
‘BPG is very flexible. We started out with a health check, but this was soon extended, as BPG was very willing to adapt its standard health check to meet our needs. We had been experiencing a number of performance issues with one of our outsourced managed service providers, and needed to assess our options. BPG did a documentation review, held interviews and ran a workshop with the council personnel, which provided reassurance that we had correctly understood the situation we were in, and confirmed that we needed to renegotiate the contract. The outcome also prompted us to consider other aspects of procurement, and work with BPG to identify ways of improving the future performance of providers of outsourced managed services. The people at BPG impressed with their knowledge and the breadth of their understanding in this area, and the flexibility and adaptability of their approach were big positives too. Because of the way they work, they fitted in really well as part of the wider team. I can certainly recommend BPG for this sort of work, and would be happy to work with them again in the future’
