The acquisition of Civica by Blackstone, a leading private equity firm, will signal a pivotal change in the public sector software solutions landscape. Therefore, this article looks to examine the potential risks and benefits for Civica’s clients that could result…

Agile projects require a very different approach, necessitating much closer working relationships between clients and their suppliers. One of the key purposes is to keep very frequent lines of communication permanently open. This coincides with a much more detailed initial…

The following post focuses on one of the key issues explored in our white paper on improving Health and Social Care Services and significantly reducing costs. Download your free copy here. Improving health and social care outcomes, while significantly reducing…

Projects rarely run strictly according to plan. The longer your strategic relationships must last, and the higher the number of individuals, teams and departments involved, the greater the opportunity for things to veer off course. It’s at this stage that…

Successful strategic (complex) client / supplier relationships tend to have one thing in common – a collaborative mindset. This is one where parties not only work extensively together to achieve big, bold goals, but also where they overcome seriously challenging…

To promote better productivity through more collaborative problem-solving it would be useful to shift perspectives, so that when things go wrong people recognise that it’s not always the other person’s fault. Often issues are multifaceted, and the longer that they…

It’s not unusual for senior management teams to be unaware of the significant value their supplier management and Intelligent Client Function (ICF) teams create for their organisations. And, because this value can often go unnoticed, those at the coalface can…

A wave of media attention has been building over the last 18 months on the financial stability of a number of outsourcing giants, including Serco, G4S, Capita, Carillion and Interserve. Increasing attention is being focused on the last of this…

When the NAO produces an analysis of key aspects of major project relationships, it is always worth taking note. The NAO report titled ‘Survival Guide to Challenging Costs in Major Projects’ is no exception. The UK government is working on…

Problems can arise at any point within a major strategic partner service delivery relationship. Life with a strategic partner is very much like a marriage – after the first year or so, when the honeymoon period has become but a happy…

Outsourcing challenges, what can we learn from the recent NAO report into the seven-year contract NHS England entered into with Capita in 2015 and worth a reported £330m? The contract was to deliver the transformation of primary care support services for…

There are two schools of thought on the best way to be recognised for your efforts in the workplace. Some are brought up to believe that hard work is all that’s needed – nose to the grindstone 12 to 16…

It has never been more important to ensure that your complex service delivery (outsourcing) relationships succeed. But how can this be achieved in an environment where it seems so commonplace that external service providers fail to achieve expected business outcomes.…

The NAO have reported that “A third of major government projects due to deliver in the next five years are rated as in doubt or unachievable unless action is taken to improve delivery” NAO Controller and Auditor Amyas Morse believes…

Service integration and management (SIAM) has continued to be something of a buzz-acronym in managed service and outsourcing circles. The way it’s talked about, you might be forgiven for thinking that it’s a silver bullet which in one fell swoop…

In our last article ‘4 Lessons from successful IT megaprojects’,we reviewed a number of the country’s largest and most renowned recent IT megaproject success stories in the context of what each could teach us from their struggles and accomplishments. This…

Megaprojects are large-scale public ventures, complex in nature, often taking many years to complete with the potential to impact on the lives of millions of people – they are projects on a scale that demands a very different management skillset,…

In the face of growing perceived threats to security and defence the e-Borders project was conceived to “create a joined-up modernised intelligence-led border control and security framework” tracking passengers as they travelled to our shores by air, rail or sea,…

When faced with the task of sourcing a new provider for an important and complex project, there are many points that need to be seriously considered. However, in our experience, there is one key area in particular that is consistently…

Inspiration for this piece came from an article I happened across recently. It was a passionate plea from openDemocracy UK, published just prior to Jeremy Corbyn’s elevation to party leader, which extols the virtues of nationalisation over privatisation. While clearly…

To get your project back on track, clear communication with your vendor is critical. Following the key steps below will help to ensure that both sides are clear about your expectations, that the system will be fit for purpose once…