This is the final article in a series which has charted the rise of the Business Process Outsourcing (BPO) market and technology outsourcing, from its early days and the aspirations of those who developed this new way of working across…

We have come a very long way since the early days of the Business Process Outsourcing (BPO) market, but how much: has really changed for the better; and conversely, have ‘improvements’ been seen to have, in reality, just papered over…

‘It’s not the theory, it’s the execution’ is the essence of an article on outsourced IT that I read the other day in Public Technology. It made a poignant point about the difference between political and actual reality when it…

It’s a common situation. An organisation is very disappointed with what they perceive to be a failing provider relationship, unsatisfactory service delivery from a strategic provider, and they want out of the contract. They appreciate that exiting a service provider,…