A collaborative partnership in complex projects can only exist where a fair and balanced spread of interests and value is achieved between the parties. In other words, good partnerships exist in an environment where mutual interests are not only sought…

When the Grenfell Tower Inquiry resumed last year, four shocking key facts were revealed about the blaze that still reverberate in most Londoner’s memories. We outline the revelations highlighted in a recent Chartered Institute of Procurement & Supply (CIPS) article…

As strategic and trusted supplier partners, the ‘big four’ – PwC, Deloitte, KPMG and EY – take on a significant percentage of the audit work the market has to offer. Reportedly around 97% of all FTSE 350 companies have audit…

Two of the UK’s largest public sector outsourcing businesses have agreed to combine their support services divisions as Mitie Group purchases Interserve’s facilities management arm. Both organisations are heavily involved in public sector work, with Mitie currently managing a number…

Twelve months ago, we published an article titled Post Office Horizon IT System; Legal fees of £3m and 2-years of legal action; 3 key lessons learned. It looked into the claims by subpostmasters that the Post Office’s £1bn Horizon IT…

You may have experienced the sinking feeling that a strategic supplier relationship is not going the way you had hoped (and indeed planned for). In fact, you may well be experiencing that feeling at present. That being the case, it…

A wave of media attention has been building over the last 18 months on the financial stability of a number of outsourcing giants, including Serco, G4S, Capita, Carillion and Interserve. Increasing attention is being focused on the last of this…

When complex strategic relationships between public bodies and private sector vendor organisations start to veer off track it can often seem too daunting a task to refocus vendor performance on the original business outcomes expected and agreed. With productivity levels…

If you are to believe the statistics published on problematic big IT projects – whether a commercial sector Enterprise Software implementation (ERP), a Local Authority Client Relationship System (CRM) or an NHS Trust dealing with a problematic Electronic Patient Records…

Outsourcing has once again been in the public eye due to two recent high profile project failures. Last month, MI5 abandoned its reported £90m digital records management system over concerns that implementation of the system would lead to an “intelligence…

At Best Practice Group, our primary function is to advise businesses and organisations on how they can contract for high-quality outsourced services, at a low cost, that can meet their desired outcomes. Our ethos is to do this by ensuring…