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Broken Supplier Relationship – Managing The Exit Process

Moving from legacy suppliers to new suppliers can be fraught with tension. We’ll facilitate managing the exit and transition process in a balanced manner, quickly.

What we deliver – Exit Management

  • Successful Exit and Transition. Leading-from-the-front technical, operational, contractual and supplier relationship management support. This means your exit and transition management activities are safe, assured and successful.

How you will benefit from BPG Exit Process

  • Faster, safer, assured. It provides an independent and integrated team approach that gives critical friend support. In turn, you will receive better certainty that the early termination and exit process will achieve the outcomes everyone expects. ​
  • Optimised value for money. At each stage, the BPG ROI process can determine whether the exit management process is on track and the degree to which value for money is being optimised.​

Contents of Exit Management Implementation Support

Step 1 : Agree the Exit plan is current.

Objectives, people and processes move on. The kick off meeting will confirm if anything has changed, what will be impacted and how planned timescales will remain.​

Step 2 : Stakeholder and supplier communication

We’ll set up reporting systems so that weekly updates as to progress, accelerators that are speeding matters up, and hurdles slowing matters down, are visible.

Step 3 : Supplier responsibilities

We help to make sure that the supplier provides its obligated support to you (as per its “Expert Responsibilities”) to transfer your services; remaining on time and fit for purpose.​

Step 4 : Governance technicalities

We’ll help you, your incumbent supplier and new supplier teams govern each of the steps of the exit process until your new service provider achieves the expected benefits. ​

Step 5 : On-going stakeholder facilitation

During termination, tensions between client, incumbent supplier and new suppliers runs high. By focusing on key items, we help to take the heat out of day to day interactions. ​

Step 6: Retaining contractual protections

Day to day project management behaviours can often undermine existing contractual protections during exit. We assure contractual protections stay in place.​

Step 7 : Remaining on track

During implementation of the exit process, planned activities sometimes become misaligned to outcomes. We ensure all supplier and client activities align to expectations.​

Step 8 : Supplier relationship/performance management

We lead on supporting optimisation of new relationships to ensure new service delivery remains fit for purpose on an on-going basis.​

Managing The Exit Process is only one element of the BPG ‘Optimise’ method

Evidenced by over 500 complex relationships, it can be implemented quickly to improve service innovation and drive down BAU costs

Take me to the Optimise Method

Share Great Practice

Experience of over 500 complex supplier relationships, means we can share great practice with you that really works.

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Drive maximum value

Managing The Exit Process helps support the 10 key characteristics that drive maximum value in complex supplier relationships.

A brilliant project outcome

This is part of the ‘Optimise’ process; a proven method assuring a brilliant project outcome and an excellent supplier relationship.

5 steps to a great new relationship

See the 5 steps to making sure new complex supplier relationships work really well.

Clients that we support

Most of our clients are already highly experienced in complex supplier relationships. Click here to see how we help them take complex supplier relationships to the next level.