Broken Relationship – Lessons Learned Review
What we deliver
- We review 64 aspects of the relationship and deliver a round-table workshop. It outlines what has already been done really well, and where we recommend changed behavior.
How you will benefit
- Learn from what you are already doing well. Many organisations focus on learning from what they perceive to have not done well. However, most organisations have some real pockets of excellence that they need to continue in future practice. This workshop identifies these and incorporates them into wider improved practices.
- Real application of ‘what good looks like’ for future projects. It is often difficult to apply ‘what good looks like’ principles into every day practice. Because we review your existing project(s) and relationship(s), you can take real-life scenarios of your own specific situations and apply them to future projects and relationships.
Key contents of the lessons learned process/workshop;
Review of expected outcomes
We review the clarity of your documented outcomes to determine how these accelerated understanding between client and supplier and if improvements are appropriate next time around.
Organisational and stakeholder readiness
We determine the degree to which your organisation was ready for change, motivation to improve, team infrastructure and leadership support.
Articulation of solution requirements
We assess how clearly articulated your requirements were and how well they were aligned to the business outcomes you and the supplier expected to achieve between you.
Contract and procurement principles review
Identify the degree to which the right contractual and procurement principles were in place to ensure suppliers provide the right advice and service solution.
Reviews of past procurements
We’ll identify where your organisation already had great skills and capability to procure a fit for purpose solution and a supplier with the right cultural fit.
Vendor communication
We’ll assess the feedback from any supplier early market engagement and the degree it originally reflected your expectations being achieved within budget, time and resourcing.
Procurement governance review
Identify the governance ‘hygiene factors’ (a) What was already good, (b) improvements made, (c) What ‘good’ looks like and (d) the alignment to the business outcomes.
Workshop output
The output is designed to provide key principles and indicators of ‘what good looks like’ to assure success, compares where you ended up and whether anything could have been successfully changed.
Lessons Learned Review is only one element of the BPG ‘Optimise’ method
Evidenced by over 500 complex relationships, it can be implemented quickly to improve service innovation and drive down BAU costs
Share Great Practice
Experience of over 500 complex supplier relationships, means we can share great practice with you that really works.
Drive maximum value
Lessons Learned Review helps support the 10 key characteristics that drive maximum value in complex supplier relationships.
A brilliant project outcome
This is part of the ‘Optimise’ process; a proven method assuring a brilliant project outcome and an excellent supplier relationship.
5 steps to a great new relationship
See the 5 steps to making sure new complex supplier relationships work really well.
Clients that we support
Most of our clients are already highly experienced in complex supplier relationships. Click here to see how we help them take complex supplier relationships to the next level.