Complex Service Solutions
Complex Service Transformation, IT Solutions, Integration, Hard/Soft FM, Construction, Infrastructure.
Complex Service Transformation, IT Solutions, Integration, Hard/Soft FM, Construction, Infrastructure.
A prime service partner with many sub-contractors (Construction, Systems Integrators and so forth).
Where multiple client stakeholders will be impacted by the success or otherwise of the service delivered by the partner
Different internal client stakeholders often believe their own department has the greatest priorities.
Mission critical services with co-dependencies (e.g. Critical IT Systems or Hard FM Health and Safety).
High levels of trust and collaboration are required with your strategic supplier partner to drive innovation and maximum value.
There are often millions of pounds at stake for service delivery across many co-dependent services.
If the initiative is not delivered, there is a high risk of personal and corporate reputations being damaged.
Understanding ‘what good looks like’ for complex strategic supplier relationships will help you design great service outcomes and overcome risks.
Our OPTIMISE method will help you select the right solution, from a supplier that culturally aligns with you, and develop a fit-for-purpose flexible contract that drives great behaviours and maximum value for the lifecycle of the partnership.
It’s gone wrong. You need help to exit a relationship early and safely transition to another.
